We have a holistic approach to caring for people We have a holistic approach to caring for people We have a holistic approach to caring for people We have a holistic approach to caring for people

About Saffron Care Home

Saffrons is an independently run residential care home, registered with CQC for older people. The Home is located in Saffrons Road, around the corner from the Town Hall, in the attractive Lower Meads area of Eastbourne. The Edwardian House is designed and built as part of the Duke of Devonshire and enjoys an open space overlooking Saffrons park as well distant view of the South Downs. The Home is within walking distance of the town centre, the public library, local shops and railway station. The seafront with the pier and famous Carpet Gardens are only half a mile from the Home.

Saffrons Care Home offers quality accommodation ideal for retired ladies and gentlemen who wish to benefit from living in a caring, homely environment. The Home comprises of fifteen single and four double-sized rooms almost all of which have en-suite facilities. All residents’ rooms have fitted carpets, telephone/ television points, are centrally heated and are connected to a Nurse call system. Accommodation is on three levels with a modern, comfortable passenger lift to all floors.

The focal points on the ground floor are the spacious comfortable lounges and the large, and furnished dining room. The attractive oak-panelled entrance hall and the original stained-glass windows add to the ambience of the Home.

At Saffrons we offer residential care to older people with varying levels of needs. All of our residents have their own personal care plan, recognising their individual needs and wishes. We provide freshly home cooked hot lunch with varied choices that meet the needs of our residents. We run a varied programme of activities prepared and designed to provide entertainment, and stimulation for our residents.

Saffrons has an ambience of warm, caring and homely environment needed by the elderly residents within our care. We have qualified, experienced, and friendly team who care for our residents like family. The care staff are accredited to meet the care standards for a good care home.

The home is regulated by CQC and has an overall “GOOD” rating. We are also inspected by the local authority, fire authority, food standards authority and conduct regular meetings with the local social services team to make improvements.

We aim to enhance quality of life by enabling people in our care to make informed choices about their daily life. We actively engage with residents and relatives, encouraging regular feedback and ensuring the people in our care are as independent as possible.

Our Team

We have qualified, experienced, and friendly team who care for our residents like family. Our team consists of a Care Manager, Senior Carers, Care Assistants, Cook, and House Keeping.

CQC

CareQualityCommission

Saffrons Care Home was inspected by CQC and awarded GOOD rating across all areas on 1st September 2018.

Our TeamKey excerpts from CQC report below:

About staff:

People were treated in a kind and positive manner and there was a warm and friendly atmosphere throughout the home. People told us the staff were kind, caring and respectful. One person told us, “It’s a nice home, its relaxed and friendly.” Another person said, “All the staff are friendly and very willing.” A further person told us, “The staff have time to chat. I have no complaints about the workers. If you want anything you only have to ask.” Visitors spoke highly of the caring nature of staff. One visitor told us, “The provider has an emphasis on care and staff, it feels more like a family here.”

About Food:

People were supported to eat a wide range of food and drink to meet their individual nutritional needs. They were offered a choice of healthy, freshly cooked meals, drinks and snacks each day. The registered manager told us when they started work at the home they had identified people had not been happy with the food. Through discussions with people they had introduced choices at each meal and a four week menu that was changed each season.

About Activity:

People told us they had enough to do each day. They were supported and encouraged to remain engaged and active. The provider and registered manager had developed and improved the activities and were working to ensure these were meaningful and reflected people’s choices, hobbies and interests. There was an activity program this was displayed around the home and people were reminded each day what was happening. Group activities included exercise, Pet Pals, quizzes and film afternoons. The registered manager had developed contacts with a local nursery and the children visited and spent time with people. They sang songs and read books together. One person told us, “I feel able to make my own decisions about how I spend my time, I do like the quizzes, exercise and the children from next door.” Another person said, “I join in with everything, the exercise, the animals and the children from next door. I find that delightful.” The registered manager had identified that art was important to some people. Therefore, an art group had been developed which people really enjoyed. In addition to the group activities people were supported to maintain their own interests. Staff supported people with their interests and helped them identify new ones. For example, there was an iPad and Wi-Fi people were supported to use this to keep in touch with family and friends. One person told us, “On the whole we are free to do whatever we please. I like doing jigsaws, I have my own table by the window. I normally sit and have my meals in the TV lounge. Occasionally I have a meal in my room.” Another person said, “I tend to stay in my room. They encourage me to move around but they don’t force me. I go to bed very late by choice.” People could go out when they chose. Some people were able to go out independently and others were supported by staff. Some people expressed a wish to go out as a group. The provider and registered manager were aware of this and planned to arrange trips out in the coming months.

About Facilities:

The home was clean and tidy, housekeeping staff were responsible for the day to day cleaning of the home. The registered manager had identified improvements had been needed to ensure correct infection control procedures were followed and these were now in place. There was an infection control policy and Protective Personal Equipment (PPE) such as aprons and gloves were available and used during the inspection. Handwashing facilities were available throughout the home. The laundry had appropriate systems and equipment to clean soiled linen and clothing. There were regular infection control audits and these helped identify areas where improvements were needed.

Facilities

  • Spacious Lounge with capacity to accommodate 20 residents
  • Lounge is fitted with large screen TV with wide range of DVDs and subscribed premium channels
  • Dedicated dining area with sufficient capacity to accommodate all residents
  • Assisted baths
  • Call Bell system
  • TV in each room with Freeview channels (residents can subscribe channels)
  • Smoke, fire and heat detection alarms
  • Telephone, Wi-Fi, and Residents dedicated line
  • Hairdresser visits
  • On-site Laundry
  • Designated smoke areas
  • Lift to all floors
  • Close to public transport
  • Visits from Own GP
  • Dentist
  • Chiropodist Optician
  • Garden access

Services

We provide residential long term and respite/short term care for elderly residents. We aim to care for our residents like family and our service revolves around following values and principles:

  • We aim to provide person-centered care for our residents by identifying their needs and look after them with those needs in mind
  • We aim to provide safe and caring environment where our residents are treated with respect and dignity
  • We promote honesty, compassion, independence, and family like caring environment.

Activities

Our manager publishes activities schedule on a weekly basis. A varied programme of activities is prepared and designed to provide entertainment, and stimulation. Regular exercise classes, music afternoons, pet therapy sessions, quizzes and craft classes are all part of the programme. Church visits can be arranged on request as can delivery of newspapers and magazines. Regular outdoor trips are also organized in group. Some examples of recent outdoor trips include Theatre trip, Nativity play at Nursery, visit to local church, and visit to town. Residents are encouraged to participate in activities such as singing, bingo, quizzes, and other such activities. There are also regular events such as summer fair and Christmas party organized where residents and their families participate. Some of recent events and activities are also published on our website. Please call or email our care manager for more details.

Virtual Tour

Reviews

We often receive feedback from our residents families about their experience of Saffrons Care Home. Most of these feedbacks are verbal received by our care manager and/or our staff. Sometimes, they also leave feedback on carehome.co.uk. please click on the link below to read feedback.

Read Feedback

Some reviews from the website are copied below as examples.

Review from H T (Resident) published on 18 September 2019
Submitted via Postal Card • Report • H T is Extremely Likely to recommend Saffrons Care Home.

Average Rating:  Average rating 4.7 out of 5

On arrival at Saffrons, I was delighted with my room. Having been reluctant to leave the flat I had shared with my friend and companion, very happily for nearly 5 years. Sadly on his death at 95 at the end of March, I was not in a good state of mind. Coming to Saffrons, I’m afraid I was very anti-social for the first 2 months, did not want to leave my room, lost interest in life in general and had loss of appetite. Thanks to the very caring friendly staff and wonderful help given by all the staff, life is once again enjoyable. Thanks to all.

 

Review from Desmond N (Son of Resident) published on 15 September 2019
Submitted via Website • Report • Desmond N is Extremely Likely to recommend Saffrons Care Home.

Average Rating:  Average rating 5 out of 5

I think Saffron’s care home is a very good home where people are treated with dignity, and may l add, sometimes in very difficult circumstances. The management and the staff are very obliging, and kindly to my Mother. The room is very comfy and with her own furniture around her, makes her feel very much at home. lt is very safe and clean and if required, plenty of activities for the old people. Overall opinion is excellent!

 

Review from Nina B (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report • Nina B is Extremely Likely to recommend Saffrons Care Home.

Average Rating:  Average rating 4.6 out of 5

I would recommend this care home to family and friends. They are very caring and my mother is well looked after. The manager is wonderful and her staff are very welcoming. The rooms are of a good size which helps to make it more comfortable. On the whole, Saffrons Care Home is very good.

Address

Saffrons Care Home
20 Saffrons Road, Eastbourne,
East Sussex, BN21 1DU

Phone

(01323) 720430

Email

info@saffronscarehome.co.uk