About Hartfield House

Hartfield House is located in the heart of Eastbourne within 10 minutes from the railway station and town centre. We benefit from unrestricted street parking.

We are a small, independent and individual home priding ourselves on the very high quality service and accommodation we offer. We have accommodation for 20 residents – 18 single rooms and a double room, many of them with ensuite facilities. The Bedrooms and communal areas are finished to a high standard. Communal areas include the large comfortably furnished lounge with television, video and music centre. The dining room decor is light and spacious and has sufficient room to sit 20 dinners comfortably. Our secluded rear garden provides opportunities both for peace and quiet for our residents a place to enjoy and entertain their family and friends.

Residents are encouraged to bring their own small items of furniture, pictures, photographs, and ornaments in order to make their room their own. Residents have access to all areas of the home via a passenger lift. At Hartfield House we offer residential care to older people with varying levels of needs. All of our residents have their own personal care plan, recognising their individual needs and wishes. We provide freshly home cooked hot lunch with varied choices that meet the needs of our residents. We run a varied programme of activities prepared and designed to provide entertainment, and stimulation for our residents.

Hartfield House has an ambience of warm, caring and homely environment needed by the elderly residents within our care. We have qualified, experienced, and friendly team who care for our residents like family. The care staff are accredited to meet the care standards for a good care home.

The home is regulated by CQC and has an overall “GOOD” rating. We are also inspected by the local authority, fire authority, food standards authority and conduct regular meetings with the local social services team to make improvements.

We aim to enhance quality of life by enabling people in our care to make informed choices about their daily life. We actively engage with residents and relatives, encouraging regular feedback and ensuring the people in our care are as independent as possible.

Our Team

We have qualified, experienced, and friendly team who care for our residents like family. Our team consists of a Care Manager, Senior Carers, Care Assistants, Cook, and House Keeping.



Hartfield House was inspected by CQC and awarded GOOD rating across all areas on 1st September 2018.

Our TeamKey excerpts from CQC report below:

About staff:

People were supported by staff who were kind and caring. They knew people well and had a good understanding of their health and care needs, choices and interests. Staff worked hard to ensure people received good quality care that was person-centred. There were a range of activities taking place and people were supported to keep busy and engaged throughout the day. They were able to continue their own interests and hobbies. People were relaxed and comfortable in the company of staff. People’s dignity and privacy was respected. The company statement, “Care like family” was evident throughout the inspection.

About staff responding residents:

People told us there were enough staff to support them safely. One person said, “I always have the call bell near, and when I use it I never have to wait long. It’s a really safe place. There are staff near all the time, you just have to ring the bell for them to come.”

About Food:

People were supported to maintain a healthy, nutritious diet. They were provided with a choice of freshly cooked meals, drinks and snacks throughout the day and the menu was displayed in the dining room and reception area. There was a choice of meals at each mealtime and alternatives were provided if people wished for something different. One person told us, “I think the food is marvellous. There’s always an alternative. I don’t like curry, but it’s good that people can enjoy a good curry while I will have cold meat and salad.” Records showed people were regularly asked for their feedback about meals to assess they were what people enjoyed.

About Activity:

People were supported to remain active and involved and had enough to do each day. There was an activity program, which included trips out, and people told us they had enough to do. One person said, “I enjoy the bingo and singers and also like time on my own, reading and watching television. So, I think there are enough things arranged for spending our time.” Another person told us, “I like the atmosphere here. I’m not one for joining in but you don’t have to, I like to sit in the lounge and see what others are doing. It’s all easygoing. They respect the fact I’m not a mixer but still offer me the chance to join in things, and I was pleased to join a trip to a bandstand concert.

About Facilities:

The home and its equipment were clean and maintained to a high standard throughout. One person said, “All the home is clean.” There was an infection control policy and other related policies in place. Protective Personal Equipment (PPE) such as aprons and gloves were available and used during the inspection. Handwashing facilities and hand sanitisers were available throughout the home. The laundry had appropriate systems and equipment to clean soiled washing. A member of care staff had the role of infection control lead. They were responsible for ensuring all staff were aware of their responsibilities and infection control procedures were followed. They also completed a series of audits and checks including hand-washing checks. Where concerns were identified, for example, where staff had not washed their hands to a satisfactory standard, appropriate actions were taken. People received their medicines as prescribed because safe systems were inplace.


  • Spacious Lounge with capacity to accommodate 20 residents
  • Lounge is fitted with large screen TV with wide range of DVDs and subscribed premium channels
  • Dedicated dining area with sufficient capacity to accommodate all residents
  • Assisted baths
  • Call Bell system
  • TV in each room with Freeview channels (residents cant subscribe channels)
  • Smoke, fire and heat detection alarms
  • Telephone, Wi-Fi, and Residents dedicated line
  • Hairdresser visits
  • On-site Laundry
  • Designated smoke areas
  • Lift to all floors
  • Close to public transport
  • Visits from Own GP
  • Dentist
  • Chiropodist Optician
  • Garden access


We provide residential long term and respite/short term care for elderly residents. We aim to care for our residents like family and our service revolves around following values and principles:

  • We aim to provide person-centered care for our residents by identifying their needs and look after them with those needs in mind
  • We aim to provide safe and caring environment where our residents are treated with respect and dignity
  • We promote honesty, compassion, independence, and family like caring environment.


Our manager publishes activities schedule on a weekly basis. A varied programme of activities is prepared and designed to provide entertainment, and stimulation. Regular exercise classes, music afternoons, pet therapy sessions, quizzes and craft classes are all part of the programme. Church visits can be arranged on request as can delivery of newspapers and magazines. Regular outdoor trips are also organized in group. Some examples of recent outdoor trips include Theatre trip, Nativity play at Nursery, visit to local church, and visit to town. Residents are encouraged to participate in activities such as singing, bingo, quizzes, and other such activities. There are also regular events such as summer fair and Christmas party organized where residents and their families participate. Some of recent events and activities are also published on our website. Please call or email our care manager for more details.

Coming Soon!


We often receive feedback from our residents families about their experience of Hartfield House. Most of these feedbacks are verbal received by our care manager and/or our staff. Sometimes, they also leave feedback on carehome.co.uk. please click on the link below to read feedback.

Read Feedback

Some reviews from the website are copied below as examples.

Review from Carsten H (Great Great-Nephew of Resident) published on 15 September 2019

Submitted via Website • Report • Carsten H is Extremely Likely to recommend Hartfield House.

My great aunt spent more than 10 years at Hartfield House and received a lot of good care and support throughout her time. The nurses took good care of her and built a strong and deep relationship with her over time. The premises and facilities were always well kept clean and organised and the food was great. My aunt was always treated with respect and care and was continuously encouraged to be active and learn throughout her time at Hartfield House. All in all, I would recommend anyone to consider Hartfield House as a caring and loving place for the elderly.

Review from Tim B (Son of Resident) published on 2 September 2019
Submitted via Website • Report • Tim B is Extremely Likely to recommend Hartfield House.

Average Rating: Average rating 4.9out of 5

What an amazing place and wonderful staff. Over the years I have visited Hartfield House on many occasions to see my mum and the care, the kindness and the attention to detail has been both remarkable and unbelievably heartwarming. They arrange activities on a regular basis whether day trips or bringing people in to entertain. The food is of high quality and they even serve me when I visit! The proof of the quality of care is in my mum. I thought she would continue to go downhill when they took her in, but several years later and her health and state of mind has markedly improved! Thank you Hartfield House and all the amazing staff who work there.

Review from P H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report • P H is Extremely Likely to recommend Hartfield House.

Average Rating: Average rating 4.8

My mother moved to Hartfield House one year ago after realising she could no longer safely live by herself. She entered as a temporary resident but was so happy in her new home that she opted to become a permanent resident. The management and staff are very caring and there is always a friendly face at the door when one visits. As a family, it is good to know that our mother is in a safe environment and that we would be alerted if there are any concerns.

Review from Barrie P (Son of Resident) published on 5 October 2018
Submitted via Website • Report • Barrie P is Extremely Likely to recommend Hartfield House.

Average Rating: Average rating 4out of 5

My mum came to Hartfield House in 2012 soon after dad was admitted to hospital after a fall, he spent a long time in a hospital and later went into a nursing home. Mum spent a long time at Hartfield House, she was very content and well looked after, she would still be at Hartfield but her health has deteriorated and she now needs nursing care. She still talks about Hartfield and the staff with fondness. Many thanks for your care and attention.


Hartfield House Rest Home
5 Hartfield Road
East Sussex
BN21 2AP


(01323) 731322